Terms & Conditions
The following will make up the general terms and conditions of sale, order or contract to use the services or products supplied by Traditional Interiors.
First Consultation & Quotes
A consultation is free of charge within 15 miles of centre of North Kent. A small fee is payable for distance travelling outside of this area.
NB: The initial consultation is to discuss your requirements and take notes or a brief measure for the work, sometimes it is giving colour, fabric or design advice and making notes for a more detailed window measurement to be able to price exactly for the bespoke products. Please note that we offer a full design service and a selection of mood boards at various prices.
A quote will follow and is detailed to cover the aspects discussed at your consultation, breaking down into various items where necessary, as prices of fabrics do change regularly the quote is only valid for 75 days.
Deposits payable, interim & final payments
A deposit of 50% on the agreed quote is required to proceed with an order. Paying the deposit confirms your acceptance of the terms & conditions as set out below and on the website, it is at this stage you are entering into a contract with Traditional Interiors.
Payment can be made by Internet banking/bacs, Cash, or PayPal is accepted at a 3% charge.
Made to measure orders are bespoke to your specific requirements and therefore the deposit is non-refundable, you do however get a cooling off period of 5 days to change your mind about the order, other than for factory made blinds where you either require or need the 7/10 day delivery. Once the order for your chosen fabrics has been made with the suppliers you cannot change it (other than during the 5 day cooling off period).
Interim payments may be payable on partial completion of an order (e.g. where having more than one room done, or if a factory blind is supplied as part of a bigger curtain order) we also reserve the right to ask for interim payments as and when we feel appropriate to proceed with the order, or for other payments on any additional items supplied or added as the work progresses.
Final payment is due on completion or installation, on the day of fitting the items supplied, please note that payment will be required in cleared funds so if paying by internet banking or PayPal payment needs to be made prior to fitting work commencing or on the day of fitting, if making stage payments this is normally a final payment covering the labour costs as materials and poles are normally paid for from stage payments or deposits.
On occasion where fabrics or products are sourced from suppliers that we do not normally use we may ask for payment in full for that fabric or product.
Please note all goods remain the property of Traditional Interiors until paid for in full. We reserve the right to withhold any such 'made to order' goods until payment is received in full.
We come to hang your curtains and blinds if required and the price for this service is normally included at quote stage, please note we do use independent fitters to put up poles & tracks, they have their own insurance and Traditional Interiors cannot be held responsible for negligence or damage caused whilst they do their fitting work, should you wish to see the fitters insurance please ask, payment for fitting can be made to either the fitter or to Traditional Interiors, this will be discussed at quote stage depending on the level of fitting work required.
During the past year blind safety has been an issue and we are now having to be compliant to BS EN13120, The fitters are fully aware of the standard and will advise where necessary positioning of blind chains and cords to comply with the standard.
Generally the turnaround for made to order from deposit is around 6 weeks, unless using the 7/10 day factory blind service.
Out of stock items like fabrics can delay delivery as can workloads during busy periods, we try to keep to agreed delivery timescales but cannot guarantee to do so.
We tend to work with you to ensure little disruption to your work schedule and we will liaise with you during the order period to keep you best informed.
We will contact you to arrange fitting and delivery, we will store items if you are not ready to take delivery provided they are paid for in full, otherwise we will only hold for a given time which we will inform you of when asking for final payment.